Dolce & Gourmando Policies Shipping and Delivery

 

Where and How Do We Ship? 

Dolce & Gourmando ships from Toronto on business days from Monday to Friday.

Our handling time is between 0-3 business days.

 

CANADA: We ship to all provinces and territories with Canada Post, UPS, Purolator, Canpar, DHL, and FedEx using a standard basic carrier rate, and package tracking is provided instances.  Express, One-day or Overnight. Additional Insurance or Signature Guarantee are also available upon request for an additional charge.  Please contact us for urgent requests or for further information by email (info@dolcegourmando.com), SMS Text Message (416-391-1500), or phone call 1-866-915-8840.

 

TORONTO/GTA: Courier/Messenger hand-delivery delivery is available for the Greater Toronto Area Same Day or Next Day including Weekends.  Please call us to discuss, as each request will be evaluated based on the destination, timing and shipping partners.  The cost of hand-delivery varies in the range of $18-$30 depending on distances.

We also offer customers the ability to order online and pick up at our Bayview Store or at our warehouse location.

Standard Rates*

Province/Territory	Standard Shipping (excluding express or signature guarantee)	Transit Time (excluding handling time)
ON, QB	$12.00	1-4 business days
AB, MB, SK	$15.00	2-10 business days
NB, NL, NS	$15.00	4-10 business days
BC, NT, NU, PE, YT	$15.00	4-10 business days

*excluding gift baskets.

If you need expedited shipping, please contact us directly, and we will accommodate your request.

 

UNITED STATES: We ship to 50 US states with USPS and UPS.

Standard Rates*

Item	Shipping	Transit Time (excluding handling time)
Non-food Item	$13.00	3-8 days
Food Item	$23.00	4-8 days

*excluding gift baskets

If you need expedited shipping, please contact us directly and we will accommodate your request.  Shipping food items are more expensive because United States FDA requires additional food declaration documents for the Border Agencies and it requires Shipping companies like UPS, FedEx to place special procedures to circumvent the regular shipping chain process.

 

GIFT BASKET:  A flat shipping rate of $25.00 is applied for Gift Basket.

INTERNATIONALLY: We ship worldwide, please contact us at +1 (416) 391-1500 or at info@dolcegourmando.com to inquiry the shipping rates for your region.

Providing Accurate Shipping Information 
Please ensure that you have correctly completed the shipping address and phone numbers. You will be charged additional shipping and handling resulting from incorrect or incomplete shipping information.

RUSH or SAME-DAY: We provide RUSH (non-stop) Courier/Messenger Delivery (Available for greater Toronto area). Additional charges will apply depending on the specific destination. These rush charges are not built into the shipping cart calculations. The surcharge for each destination must be priced individually.

CHRISTMAS: weather conditions and peak holiday season (December 11- December 24) may impact the delivery time of your order. We will make every attempt to deliver on time; however, please note that weather, traffic, carrier constraints etc. are beyond our control. Try to book as early as possible.

Substitution Policy 
We reserve the right to make substitutions of containers or ingredients of equal or better value than those depicted on our web site. During the warm summer months and depending on the shipping destination, chocolate products in gift baskets will be substituted for other more suitable items.

Packaging
All our gift baskets are wrapped beautifully in clear cello and bow for maximum visual impact. The arrangement of the items in the basket may be different from the images on the website. This is to ensure they are securely placed for safe delivery.

Wine & Spirits Upon request, we are happy to add wine and/or other spirits within Canada. You and the recipient must be over 21 years of age. We are not permitted to ship Wine & Spirits to the U.S.A